1, get it right
Stores in different operational level, have different management. Therefore, suppliers face “dispute”, the first event they going to go to find out the department stores under the jurisdiction of, and who is superior in these sectors? Get it right, is to ensure that “dispute” a reasonable settlement of crucial importance. Imagine, if you do not even waitin on who should control the incident are confused about how to resolve disputes?
2, not the person
No matter what level of people with the store, which part of a dispute. Must grasp the principle: No name calling. That is, not to the human factor first, not “settled” to a specific person or thing, while the problem itself, such cases should be questioned. In this way, they are not to store a part of the emergence and specific operator specific conflicts occur, and “decorum” things to. For example, a supplier in the promotion, in the pay of the promotional display fee, store sales also proposed remedial procurement costs. Queries against the matter and cast out, the supplier should be something up to similar events in the high, rather than specific to a particular procurement and a promotional body.
3, identify the “points”
We all know that the enemy wants an invite, we must first identify the start, “point.” Is to find each other “weaknesses”, the incident management of the local stores do not, and these points also have a certain value speculation. Can affect the store’s public image and corporate image. Otherwise, if you punch out Debu in the “point”, will give each other breathing space set aside the time and opportunity, will own The disadvantage. Generally speaking, on the strength, the supplier of course, not store rivals. Therefore, in order to uniform store, you have to find the store’s “Gate of Life”, and then a lead to win. For example, the irrational use of the event itself, to question the supermarkets of the credit, professionalism and management capabilities. That store is not self-evident facts are willing to lose face in the.
4, possess rhythm
In dealing with such disputes, to grasp the rhythm of operation. As reflected in the continuity of operations, rather than “one shot” gone after “voice.” Make a decision in the appeal, we must come up with a specific timetable for action. On the one hand, it allows more programs dealing with suppliers, rather than hit wherever. On the other hand, on the store side is also a deterrent.
5, to the public reputation of the public
In handling the incident, one detail to note is: supplier making complaints, not to operate his own name, instead of the name of the enterprise. On the one hand, this can make things more official, and to prevent private disputes; the other hand, more likely to cause the other’s attention.